Pandemic Surprises, Disappointments, and Opportunities

This weekly series of Retail Tomorrow podcasts features Sterling Hawkins, co-CEO and co-founder of CART-The Center for Advancing Retail & Technology, and MNB "Content Guy" Kevin Coupe teaming up to speculate, prognosticate, and formulate visions of what tomorrow's retail landscape will look like post-coronavirus.

This week, Sterling and Kevin are joined by Chris Walton, CEO and Founder of Omni Talk: one of the fastest growing blogs in retail, and Third Haus: a retail technology lab and joint-venture with Xenia Retail, to talk about opportunities both embraced and squandered during the pandemic. Chris refers to the moment as a "retail reckoning" rather than as a "retail apocalypse", and talks about both small and large companies' approach to a changed marketplace. Plus, Chris, Sterling, and Kevin are examples of past prognostications that they got right, and admit to a few that haven't worked out the way they expected.