When the COVID-19 coronavirus pandemic recedes, it will leave behind a retail landscape that is likely to be vastly changed. What retailers need to decide is whether their stores will be better for the experience – more in touch with consumers' needs and desires, more focused on providing differential advantages? Or, will they be diminished?– which is what happens when retailers simply hope that things will get back to normal.
That's the focus of the conversation with this week's guest – Andrew McQuilkin, the Retail Market Leader as well as a Partner with BHDP Architecture, which you can check out at www.bhdp.com. Andrew, Sterling, and Kevin examine what retailers can do to make their customers both feel safe and actually be safer, and the challenges of retrofitting existing stores and building new stores to reflect changed realities.